Returns & Exchanges

It happens. Send us a photo and we’ll take care of it.

Email support@magnoliahemp.com with your order confirmation number in the subject line, a clear photo of the damage, and let us know how you’d like us to fix it.

Our mistake, our fix.

Email support@magnoliahemp.com with your order confirmation number in the subject line, a photo of what you received, and we’ll get the right product on its way.

Delivery times for exchanges vary by location. If something feels like it’s taking too long, reach out at support@magnoliahemp.com.

To qualify for an exchange, your item must have arrived damaged, defective, or not match what you ordered. We’ll need your order confirmation number or proof of purchase to get started.

Once we receive and inspect your return, we’ll send an email confirming receipt and letting you know your exchange is on the way. After receiving that email, you have 10 days to ship the item back before the exchange may be voided.

You’ll be responsible for return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance, as we can’t guarantee receipt of your return.

All orders are processed within 1 to 3 business days, Monday through Friday, excluding holidays. Orders placed on weekends, holidays, or after 3pm CT on Fridays will begin processing the next business day.

You’ll receive a shipping confirmation email with tracking information once your order ships. Allow up to 24 hours for tracking updates to appear.

We aren’t responsible for delays caused by the carrier, weather, or other factors outside our control. If your package is delayed, check your tracking details or contact the carrier directly.

We aren’t liable for packages lost or stolen after they’ve been marked as delivered. If you believe your package was lost or stolen, contact the carrier or file a claim with them directly.

All customers are responsible for knowing their state and local laws regarding Delta-8 THC. By purchasing, you confirm that you are at least 21 years old and that Delta-8 is legal in your state.

Magnolia Hemp does not ship any products, including Delta-8, to Alabama, California, or Tennessee.